When is an order delivered?
There are two periods: 1–2 business days of processing after authorization, then an estimated 4–6 business days with the carrier after dispatch. Tracking and delays are explained in the Shipping Policy.
Are non-defective returns possible?
Yes, an eligible new and unused item may be requested for return within 30 days of delivery. We also review faulty, damaged, incorrect, incomplete, or materially misdescribed items and accept exchange requests subject to review and stock.
Is return postage charged?
A free prepaid label is enclosed in the parcel, and no restocking fee applies to an eligible approved return. Seek approval before mailing; contact us if the label is absent. The Refund Policy has the full terms.
What happens after approval?
An approved original-method refund is processed or initiated within 10 days, with possible additional bank posting time. Use Contact Us for help with a specific order.